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The General Terms and Conditions (GTC) apply to the business relationship between private customers and MMag. Annemarie Kocijan, Optimal Essen e.U. Please read the GTC before concluding the business deal.


1. The consulting service

I, MMag. Annemarie Kocijan, provide the service of nutritional counseling in person on site or online. I hold two degrees, one in nutritional sciences and one in pharmacy. My business license is registered for life and social counseling, limited to nutritional counseling. All information provided by me does not constitute medical advice and is not a substitute for medical treatment or therapy. In case of doubt I am in close contact with doctors of different disciplines and can recommend further clarification with your consent. Despite the greatest care, no guarantee can be given for the correctness and completeness of this information shared in the context of the consulting service. The success of a nutritional consultation depends largely on the cooperation of the person to be advised and can therefore not be guaranteed. Likewise, no guarantee is given for health-related physical or psychological (consequential) damage that occurs after a nutritional consultation.


2. Duty of confidentiality

I am subject to the absolute duty of confidentiality. The duty of confidentiality continues beyond the termination of the nutritional consultation.


3. Terms of payment

The consulting fee can either be paid on site in cash or by debit or credit card, or transferred to the following account as soon as possible, stating the invoice number:


Account holder: Annemarie Kocijan

Bank institution: Erste Bank

IBAN: AT162011128024540700



4. Appointment cancellations

The reservation of a consulting appointment with an agreed date is binding for you as the client. If you are unable to keep an appointment or wish to reschedule, please inform me by phone, email, or text message at least one business day in advance. For cancellations after this deadline, 50% of the fee will be due. Appointment cancellations due to acute illness are excluded. If an appointment is not kept without prior notice, a cancellation fee of 100% of the booked consulting service will be due due to the circumstances and the impossibility to assign the appointment otherwise.


5. Performance of nutritional counseling

The subject of the order is the provision of an agreed service, e.g. advice, and not the achievement of a specific physical result. The commissioned services are considered to have been rendered when the necessary analyses and consultations have been carried out and any questions that may arise have been answered. In your own interest, you undertake to provide all information (personal details, nutritional protocols and state of health) truthfully and completely.


6. Protection of property

You agree to use the information materials, reports and analyses created by me in the course of nutritional counseling only for your own purposes. You receive the exclusive and non-transferable right to use them. All documents, tables and other materials created by me are exclusively personal and cannot be used by third parties. Any reproduction requires my written consent.


7. Warranty

I strive to provide all activities and information with the utmost care and evidence-based in compliance with recognized nutritional science findings and principles (e.g. pubmed-ranked studies, current consulting standards of the D-A-CH nutrition societies). All recommendations and analyses are made to the best of our knowledge and belief. No guarantees can be given for the content of such recommendations. The success of nutritional counseling is largely beyond my control and depends largely on your cooperation and therefore cannot be guaranteed.


8. Liability

Liability for the success of the consulting as well as for possible negative consequences (including direct or indirect consequential damages) resulting from the consulting activities is excluded in any case. Liability for any kind of damage including consequential damage resulting from the use of the information is also excluded.


9. Miscellaneous

All ancillary agreements, amendments and supplements must be in writing to be effective. In case of ineffectiveness of parts of the GTC, the effectiveness of the rest remains unaffected. The invalid clause will then be replaced by mutual agreement by another clause that comes closest to it.


10. Jurisdiction, applicable law

Austrian law shall apply to all legal relations between the parties. The place of jurisdiction is Vienna.



Status Jannuary 2023

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